Cancellation and refunds

As a consumer contract made at a distance, you have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14-day cancellation right

You have 14 days from the day you make the booking to cancel without giving a reason. If we haven't started work yet you will not be charged.

Starting the service inside the 14-day period

If you want us to attend within those 14 days, we will ask you to expressly request early performance during booking. If you then cancel after we've started the work, you may still be charged in proportion to what has already been carried out.

Rescheduling

You can reschedule free of charge up to 24 hours before the appointment. Inside 24 hours we'll do our best to accommodate you subject to availability.

Same-day cancellation and no-shows

• Cancel more than 24 hours in advance: free of charge.
• Cancel less than 24 hours in advance: we may charge up to 50% of the booked price to cover the reserved slot.
• No-show or vehicle inaccessible on arrival: up to 50% call-out fee.

Refunds

Because we take payment at the door and don't hold a deposit online, refunds usually don't apply. Where a refund is due (e.g. we cancelled the appointment on our side and you had prepaid an agreed deposit), we will process it within 14 days using the same payment method.

How to cancel

Cancel from your account under "My bookings", or email us at rivusofficial@rivusdetailing.com quoting your booking reference.