Booking terms — Rivus Detailing

These terms form the contract between you and Rivus Detailing when you book a mobile valet. They sit alongside our Cancellation and refunds policy.

Payment

Pay at the door — no deposit. We do not take card details online.
Payment is due once the work is completed, in cash or by card to the detailer on the day.
The price shown at booking is inclusive of VAT where applicable.

What's included

The service description of the package you chose, plus any add-ons, form part of your contract. Vehicle-size pricing applies. Photos on the site are illustrative.

Your vehicle and address

You must be entitled to have the vehicle cleaned at the address you provide.
You must confirm whether outdoor water and mains power are available at the address. If they are not, we may still be able to attend using our own supplies — please note this at booking.
Please remove personal belongings from inside the vehicle before we arrive.

Extra dirty vehicles and surcharges

If the condition of the vehicle materially differs from what you described (for example excessive pet hair, heavy mud, biohazards, or a much larger vehicle than the size you selected), we may apply the "extra dirty" or "larger vehicle" surcharge shown on our pricing page, or agree an adjusted scope with you before we start.

If we can't complete the job safely

We reserve the right to refuse or stop a job if the vehicle contains biohazards, if there is no safe place to work, or if there is a health-and-safety concern. In this case we will only charge for work already done and any reasonable travel costs.

Rescheduling, no-shows, and lateness

You can reschedule or cancel free of charge up to 24 hours before your appointment.
Rescheduling within 24 hours may be subject to availability.
If you are not present, cannot be reached, or the vehicle is not accessible when we arrive, we may charge a call-out fee equal to 50% of the booked price.

Insurance

We hold public liability insurance. Claims must be raised in writing within 48 hours of the appointment so we can investigate promptly.

Complaints

If something isn't right, please tell us on the day if possible, or within 48 hours by email. We take complaints seriously and will work with you to put it right.